The app will not connect
- Check the status page: if a service is down, it is on our side — we are already on it.
- Check your internet and whether a firewall or antivirus is blocking Zync.
- Quit Zync from the Windows tray and open it again: it reconnects by itself.
Viewers see a black area in my stream
This happens when you share a window that gets covered by another: browsers such as Edge and Chrome stop drawing video when they are not visible. Keep the shared window in view or share the whole screen. More in the voice guide.
Voice is cutting out or lagging
Hover over the signal bars in the voice panel to see your ping. High values mean a connection problem: prefer cable over Wi-Fi and pause heavy downloads. If everyone has trouble at once, check the status page.
Windows warned during install
During the beta the installer is not code-signed yet, so SmartScreen warns the first time. See how to continue and verify the file.
The update did not finish
Download the latest version from the download page and install over it. Your conversations live on the server, so nothing is lost.
I forgot my password
There is no automatic recovery yet. Write to contato@usezync.com from your account’s email address.
Still need help?
Write to contato@usezync.com explaining what happened, your app version (in Settings) and, if you can, a screenshot.